Technical Product Specialist / Application Specialist
Customer Success – Stockholm
Loop54 is rapidly becoming a game-changer in the business of e-commerce. This equals a lot of fun, but also a lot of things to keep track of at once, thus we are growing our team. Do you want to help us be the best product search option out there?
At Loop54 we develop a search engine that uses cutting edge AI technology to provide truly relevant search results and that learns from user behaviour to continuously do so. We already deliver search to hundreds of e-tailers and we are adding new ones at an ever quickening rate.
So, what’s it like to work at Loop54? We value high degrees of responsibility and autonomy. We strive to work transparently throughout the organisation and we always have a humble approach to questions or feedback from colleagues. We appreciate teamwork, diversity and equality. And, most importantly, we have fun at work!
As a Technical Product Specialist you will be a part of our Customer Success team. You'll be trained to know everything our product. You will put that knowledge to use in your everyday work. A large part of the role consists of communicating with our customers. The tasks will include presale meetings, supporting new clients and their developers to implement our engine through our HTTP API as well as ongoing support for existing clients.
You will also work with our search engine, configuring it and tweaking it to best serve our customers, this process requires an analytical mindset.
Since you will work with customers and our engine, it is important that you have both technical skills and good people skills and that you love service.
Requirements We want you to be...
fluent in swedish and english
experienced or educated in a technical field
able to understand and explain complicated things
confident meeting, have good care with and love working with customers
Qualifications We hope you have...
previously worked with customer facing B2B, e-commerce or Saas (or all)
experience with Google Analytics and project management
done some programming
experience with quality testing