Customer Success Manager
Customer Success - Stockholm
Loop54 is a machine learning software-as-a-service (SaaS) search and navigation engine for e-commerce, used by hundreds of websites today and we are rapidly becoming a game-changer in the business of e-commerce. This equals a lot of fun, but also a lot of things to keep track of at once. To keep up, we want to extend our Customer Success team of 5 with one additional Customer Success Manager.
We think the only way for us to become successful is by making our customers successful through using our service. This philosophy is one of the things our customers love the most about us.
Do you want to help us provide the best customer care out there?
The responsibilities of a Customer Success Manager at Loop54 includes:
- Continuing in the tradition of excellent support and advice
- Always maintaining close relationships with all customers
- Working to improve the shopping experience on our customer's websites
- Helping the customer execute strong A/B tests
- Leading new customers through implementation and onboarding
Of course, you will also assist the rest of your team in maintaining the relationship with our customers by monitoring KPIs such as churn, renewal, referral, NPS score, offboarding, and more.
- someone with a passion for customers
- unafraid to get your hands dirty to solve problems for customers
- skilled and experienced in Google Analytics and can bring value in that area to the whole team
- able to understand and explain complicated things
- self driven and organized
- can work independently as well as in a team
- fluent in Swedish and English
In addition to the qualifications, we also value if you...
- previously worked in a B2B customer facing role, ideally within e-commerce or SaaS
- have a background in leading technical integration projects
- are use to lead projects where all or part of the delivery included data analysis
So, what’s it like to work at Loop54?
We value high degrees of responsibility and autonomy. We strive to work transparently throughout the organisation and we always have a humble approach to questions or feedback from colleagues. We appreciate teamwork, diversity and equality. And, most importantly, we have fun at work!
Benefits at Loop54
In addition to working with brilliant and friendly colleagues on the most relevant product search and navigation engine you will also be enjoying these benefits when working for Loop54:
- Central location Our Stockholm office is centrally located, with a nice view and two balconies for relaxing or lunch when the weather permits.
- Health insurance and pension All employees are covered by a company health insurance and an occupational pension plan.
- Massage & gym membership Employees enjoy free massage at work and a gym membership of their choice.
- Company breakfast Free breakfast at least 2 times a week.
- Don't go hungry Kitchen with fresh fruit, cappuccino machine, and a well stocked fridge for sandwich-making.
- Free Kindle and unlimited reading All employees get a free Amazon Kindle and unlimited subscription to e-books.
- Employee stock option programme Employees are offered to join an option programme to obtain equity in the company.